The dedicated staff at the Jack Frost shop combines years of experience with true love of the sport to give you the ultimate shopping experience. Whether it be picking out that once in a lifetime ski parka that you just have to have or simply replacing a pair of goggles that got lost in the lodge, the pros at Jack Frost will help you make the right decision.

Masters of the “soft sell”, Susan Cummings and Gary Perkins will coax you through your shopping spree. Beware, neither Susan nor Perk  will let you out without seeing that perfect match in a hat or sweater. Working with Susan, you soon recognize her desire to see you in that something special. Utilizing her skills as a registered nurse (from a previous life), longtime ski patroller, long distance runner, accomplished tennis player, pilot, lifetime skier, mother and grandmother (trust us, she’s not your typical grandma!) Susan’s underlying goal is always to make you warm and comfortable on your outdoor adventure. Oh yeah, Susan does get pushy on one thing—you don’t leave the shop without a pair of Smartwool socks!

Avid skier and biker, ex-freestyle coach and ski instructor, Perk comes to work everyday with more technical knowledge of the sport of skiing than anyone. Sounds like a hardgoods guy. Yeah, he’ll help pick out skis and boots, but  not until he’s outfitted you from head to  toe. Perk knows quality, his mother worked as a seamstress and instilled the knowledge of what makes a good garment. Probably the most unique thing about Perk is his ability to work with both men and women. Women love him for  his sense of style and truthfulness—men for his understanding of their needs and budget constraints.

The boot room at the Frost Shop is what sets them apart from the other ski shops. Staffed by two seasoned veterans, Jim Cummings and Bill Tinkham, any boot customer immediately recognizes the difference between a boot salesman and a boot fitter. Graduate of MasterFit University and listed as Americas Best Bootfitters, Jim and Tink pride themselves in matching the skier with the right boot and the right fit. Beginner and racer are all treated to the same expert attention.

When another shop gives up on you and your feet—they send you to see Jim. He wrote chapter one on patience, a customer never feels like his time is up and always knows that he is welcome back as many times as necessary to get the right fit. Jim is a student of his work. If you want to know why, ask Jim. Long time ski patroller, ski fanatic and football coach, (you still see him on the sidelines coaching the Fryeburg Raiders every fall.) Jim brings his passion for skiing to the boot room everyday. Learning to ski later in life gives Jim a certain appreciation to the importance of how your equipment and correct fit can influence how fast your skiing improves.

Part two of the bootroom equation is Bill "Tink" Tinkham. Tink decided 27 years ago that a ski instructors pay did not put food on the table, so he picked up a little time at the local ski shop.  Today, alongside his partner and brother in law Jim (yes, it is a family affair!), Tink’s goal with any customer is for them to see quantum leap in their comfort and ski performance. His background in ski teaching taught him that even the best instructor and the best equipment don’t always produce the best results. Often, a bootfitter is the missing link, helping to identify and produce the perfect balance between skier and equipment.

Always on the search for new and innovative ways to help you become a better skier, Tink made the valleys first footbed over 25 years ago (It can be seen on display at the shop).

Whether it be chasing his own 2 hot shot racers around or working with one of the area coaches, Tink’s past affiliation with academy, university and US ski team coaches and athletes makes him a trusted advisor when it comes to helping your son or daughter become a better racer.

For who knows how many years Andy Kramp has been the benchmark for high performance tuning here in the valley.  Those of you who have been here for a while remember Andy as a young man downstairs in the original Jack Frost Shop.  He opened his own tuning shop and eventually bought Andy's Ski Tuning on the way to Attitash.  After selling that business he dropped out of the ski industry for a while.  A casual conversation about a year ago led to a comment along the lines of; " I'd consider doing a little tuning again."  Well one thing led to another and now we've got him chained to the tuning bench.  Seriously, no one does it better.  Probably the most impressive thing that will stick to you about Andy is his desire to give you the finished product you want.  Interestingly enough, we now have 2 jars in the basement - a tip jar and a cookie jar.  Andy's die hard customers have realized that a fresh baked cookie is what really brings a smile to his face!

Jack Frost Shop has been named a Ski Magazine Gold Medal Shop. One of only 16 in New England and 6 in NH.